Refund and Returns Policy for Trustopis.com: Smart Household Appliances

At Trustopis.com, we prioritize your satisfaction and stand by the quality of our smart household appliances. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides guidance on returning items and requesting a refund.

1. Eligibility for Returns

  • Return Period: You may return unused and unopened products within 30 days of receiving your order.
  • Condition: Items must be in new, unused, and resalable condition, with original packaging intact to qualify for a return.

2. Return Process

  • Initiate a Return: Contact us at info@trustopis.com or call (717) 938-9991 to initiate your return. Our team will provide return instructions and, if necessary, a prepaid return shipping label.
  • Return Shipping Fees: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Authorization Requirement: Returns must be authorized by our customer service team. Unauthorized returns will not be accepted.

3. Refund Process

  • Approval: Once we receive and inspect the returned item, we will notify you of the refund approval status.
  • Refund Method: Approved refunds will be issued to your original payment method.
  • Processing Time: Refunds are typically processed within 5-10 business days after approval. Please note that your payment provider may take additional time to reflect the refund.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order to request an exchange.
  • Exchange Process: Our team will help arrange for the return of the item, and a replacement will be shipped upon receiving the original item.

5. Non-Refundable Items

  • Some items are non-returnable, including:
    • Final sale products.
    • Products that have been used, opened, or no longer meet return condition standards.

6. Contact Information

If you have questions about our Refund and Returns Policy or need further assistance, please contact us:

Thank you for shopping at Trustopis.com! We are committed to providing an easy return process and excellent customer service.